What are the problems with reverse logistics in E-commerce (KEY IJP************573)

• Shailesh Kumar Jha

Abstract

Reverse logistics, encompassing the process of managing product returns, exchanges and refurbishments is becoming increasingly crucial in the e-commerce sector. This abstract explores the multiple challenges faced by e-commerce businesses in effectively managing reverse logistics operations. Existing research and analysis, this paper identifies key issues such as customer dissatisfaction, inventory management complexities, transportation inefficiencies, and environmental concerns. Furthermore, it examines the impact of these challenges on overall business performance and customer satisfaction levels.