A Case Study In A Manufacturing Unit For Impact Of Organizational Culture On QM (KEY IJP************458)

• Mr. Deepanshu, Dr. Rahul Kumar Singh

Abstract

The objective of this work is to improve the understanding of the relationship between quality management practices and organizational culture. This is carried out through action research within the framework of an improvement project in a production unit of the Badve Engineering group. To define and analyze organizational culture, the competing values framework was used as a model and the entity under examination was evaluated based on the dimensions of this framework. Rational culture, characterized by a focus on productivity and goal achievement, was found to have the greatest influence on the unit. The work addresses various quality management practices and their potential in different organizational cultures. The Lean culture supports several quality practices that have been used to provide suggestions on how the entity can further develop its quality management. Research has shown that the practice that requires the most attention in a given unit is the process management practice, which involves moving from quality control to preventative measures and working to reduce deviations within production. To achieve higher performance in process management practices, it is important to increase employeessense of empowerment and involve those closest to the process in the unit's quality efforts. In conclusion, using frameworks and models to evaluate organizational cultures has proven difficult due to the complexity of the concept of culture.