International Journal of Progressive Research in Engineering Management and Science
(Peer-Reviewed, Open Access, Fully Referred International Journal)

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E-governance in India: Status, Opportunities & Challenges (KEY IJP************317)

  • Kunal Raj


The actual term governance comes from an ancient Greek word, kebernon, which means to steer. In current usage, to govern means to steer, to control, and to influence from a position of authority. According to Former Secretary General of the United Nations: Kofi A. Annan, "Good governance is perhaps the single most important factor in eradicating poverty and promoting development." Therefore, governance is an exercise of power for steering social systems, as well as a process by which organizations are directed, controlled, and held to account to their society. It is a set of the systems and processes concerned with ensuring the overall direction, effectiveness, supervision and accountability of an organization. E-Governance involves new styles of leadership, new ways of debating and deciding policy and investment, new ways of accessing education, new ways of listening to citizens and new ways of organizing and delivering information and services. E-Governance is defined as the application of information & communication technologies(ICT) to transform the efficiency, effectiveness, transparency and accountability in the working of government and to empower citizens through access & use of information. In other words, e-Governance is the implementation and delivery of government services through the information communication technology to provide Transparent, Effective, Efficient, Responsive and Accountable governance to the society. Good governance has eight major Characteristics-Participation, Transparency, Effectiveness and efficiency, Responsiveness, Accountability, Equity and inclusiveness, and Rule of Law. A conceptual model for e-Governance is shown in figure-1 which explains about the interrelation between citizens, government and the services accessed by the citizens through information and communication technology followed by the major characteristics of good governance. Figure 1: Conceptual Model of E-governanceE-Governance aims to make the interaction between government and citizens (G2C), government and business enterprises (G2B), and inter-agency relationships (G2G) more friendly, convenient, transparent, and inexpensive.

DOI LINK : 10.58257/IJPREMS30469
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